What to Expect When Requesting a Flight

Our team works one-on-one with every patient to search for available seats on corporate aircraft already traveling to destinations near cancer treatment centers in the United States. While flights cannot be guaranteed, we are committed to exploring every available option to help you reach the care you need.

Before Your Flight

At least two weeks before your first travel date, please call our office at (914) 328-1313 or complete the online flight request form. One of our team members will walk you through the process, answer your questions, and explain what to expect.

Information to Have Ready When Requesting a Flight

To help us process your request as quickly as possible, please have the following information available:

Appointment Details

• Treatment facility name

• Appointment date and time

• Physician/provider name and office phone number

• If traveling to MD Anderson Cancer Center, your MD Anderson Medical Record Number (MRN)

Medical Clearance

For your safety, a member of your medical team who has evaluated you within 30 days of travel must complete a medical clearance form. We will send the form directly to the provider's office and must receive the completed form before travel can be arranged. Please also have the following information available:

• Provider name (MD, DO, PA, or APRN)

• Office phone number

• Fax number

Important Timeline Reminder

We require a minimum of two weeks to register a new patient and complete the flight request process. Because each request involves medical clearance, appointment verification, and coordination with our corporate flight partners, we are unable to accommodate expedited requests or exceptions to this timeline.

After You Submit Your Request

After your request is submitted, our team will:

• Review the details of your trip

• Contact your provider to request medical clearance

• Verify your appointment information

• Search for available corporate flights that match your travel needs

Most corporate flight schedules become available 7–10 days before travel, so flight matches are often identified during that timeframe.

If a Flight Match Is Found

If we find a flight that matches your travel needs:

• We will contact you right away to review the flight details and confirm your interest.

• We will submit your trip to our corporate flight partner for final approval.

• Once approved, we will provide everything you need for your trip, including:

  • Where to arrive

  • When to arrive

  • Important day-of-travel information

During Your Travel

• Flights are provided at no cost to patients.

• You will travel aboard a private business aircraft, often alongside company employees or executives already traveling for business.

• Our goal is to make your journey as safe, comfortable, and stress-free as possible.

If a Flight Is Not Available

We understand how important travel assistance can be and know it can be disappointing when we're unable to find a flight.

Please keep in mind:

• While we make every effort to find a flight, availability depends entirely on corporate travel schedules.

• We strongly encourage you to have back-up commercial travel plans in place in case a flight cannot be arranged.

• If you need to travel again in the future, we encourage you to submit another request. Flight availability changes every day, and a previous request does not affect future opportunities.

All flights are subject to aircraft availability, corporate travel schedules, and final approval by our corporate flight partners. As a result, flights cannot be guaranteed. We encourage all patients to have back-up travel plans in place whenever possible.